Returns, Refunds & replacement Policy

No Returns and Refunds Policy for Books and Art

 

Thank you for shopping with us. We take pride in the quality of our books and art, and we stand by their craftsmanship. If you have any concerns or questions about our products, please contact our customer support, and we will be happy to assist you.

 

By making a purchase on our platform, you acknowledge and agree to the terms outlined in this No Returns and Refunds Policy.

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Returns and Refunds:

We do not accept returns or offer refunds for books and art. Once a purchase is made, it is considered final.

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Damaged Products:

In the unfortunate event that you receive a damaged product, we are happy to assist you with a replacement. To be eligible for a replacement, please follow these steps:

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a. Contact Us:
Notify us of the damage within 14 days of receiving the product by sending an email to [customer support email] with the subject line "Damaged Product - [Order Number]."

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b. Provide Documentation:

Attach clear photographs of the damaged product and any relevant packaging to your email. This documentation helps us assess the extent of the damage.

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3. Replacement Process:

Once we receive your email and documentation, we will review the information provided. If your claim is approved, we will arrange for a replacement to be sent to you at no additional cost.

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4. Eligibility:

To be eligible for a replacement, the following conditions must be met:

The damage must be reported within 14 days of receiving the product.
Clear documentation, including photographs, must be provided.
5. Shipping Costs:

We cover the cost of shipping for replacement products due to damage. However, we do not cover the shipping costs for returning the damaged item.

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Thank you for your understanding.

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The Erossetti Press Team