Returns, Refunds, replacement Policy & Contacts

We are delighted to offer you a curated selection of books and art prints. Below, you'll find our straightforward policies designed to ensure a smooth and pleasant shopping experience.

Terms and Conditions

Sales

All sales are final. We do not offer returns or exchanges.

Prices and availability are subject to change without notice.

We reserve the right to refuse service to anyone for any reason at any time.

Returns and Refunds:

We do not accept returns or offer refunds for books and art. Once a purchase is made, it is considered final.

Damaged Products:

In the unfortunate event that you receive a damaged product, we are happy to assist you with a replacement. To be eligible for a replacement, please follow these steps:

a. Contact Us:
Notify us of the damage within 14 days of receiving the product by sending an email to [customer support email] with the subject line "Damaged Product - [Order Number]."

b. Provide Documentation:

Attach clear photographs of the damaged product and any relevant packaging to your email. This documentation helps us assess the extent of the damage.

c. Replacement Process:

Once we receive your email and documentation, we will review the information provided. If your claim is approved, we will arrange for a replacement to be sent to you at no additional cost.

d. Eligibility:

To be eligible for a replacement, the following conditions must be met:

The damage must be reported within 14 days of receiving the product.
Clear documentation, including photographs, must be provided.

e. Shipping Costs:

We cover the cost of shipping for replacement products due to damage. However, we do not cover the shipping costs for returning the damaged item.

Shipping Policy

We offer standard shipping on all orders, with selections for priority shipping.

Orders are processed and shipped within 3-5 business days.

Shipping times may vary based on location, but typically range from 5-10 business days.

We are not responsible for delays caused by the shipping carrier.

We respect your privacy and are committed to protecting your personal information.

We collect necessary information to process your orders and improve your shopping experience.

We do not share or sell your information to third parties.

Contact Information

If you have any questions or need assistance, please contact us at:

Email: support@yourstore.com

By making a purchase on our platform, you acknowledge and agree to the terms outlined in this policy.

Thank you for shopping with us. We take pride in the quality of our books and art, and we stand by their craftsmanship. If you have any concerns or questions about our products, please contact our customer support email, and we will be happy to assist you.

The Erossetti Press Team